Privacy & Policies
Your trust is important to us. Learn about our policies and how we protect your information.
Terms and Conditions (T&C)
These Terms and Conditions govern your use of this website and the purchase of products or services offered herein. By accessing or using this website, you agree to be bound by these terms. Please read them carefully.
1. General Use
- By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.
- All content on this website is for informational purposes only and is subject to change without notice.
2. User Responsibilities
- Users agree not to misuse the website by knowingly introducing viruses, trojans, or other malicious material.
- You must not attempt to gain unauthorized access to the server, database, or any part of the site.
3. Product & Service Descriptions
- All efforts are made to ensure accuracy in product descriptions, images, pricing, and availability.
- However, we do not warrant that product descriptions or other content are complete, current, or error-free.
4. Order Acceptance & Cancellation
- Placing an order on this website does not constitute a confirmed order. We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, pricing errors, or suspected fraud.
- Once placed, orders may not be canceled or modified unless otherwise stated in the return policy.
5. Pricing and Payment
- All prices are displayed in INR or the local currency and are inclusive or exclusive of taxes as indicated.
- Payments must be made through secure and approved payment gateways. The website is not liable for any payment gateway errors.
6. Intellectual Property
- All text, graphics, logos, images, and other materials on this website are the intellectual property of their respective owners and protected by copyright and trademark laws.
- Unauthorized use or duplication of any materials is prohibited.
7. Limitation of Liability
- We are not responsible for any indirect or consequential damages that may arise from the use or inability to use the website or the products purchased through it.
- Liability is limited to the value of the product purchased, if applicable.
8. Modifications to Terms
These terms may be revised at any time without prior notice. Continued use of the site after changes implies acceptance of those changes.
9. Governing Law
These terms shall be governed by and construed in accordance with the laws of India.
Privacy Policy
This Privacy Policy outlines how personal information is collected, used, and safeguarded when you interact with this website. By accessing or using the website, you agree to the practices described below.
Privacy Policy (Short Version)
Wellny Care Private Limited (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you access or use www.wellnycare.com (“Platform”).
By using our Platform, you agree to this Policy. If you do not agree, please stop using the Platform.
1. Information We Collect
- Name, email, phone number, address
- Date of birth, gender (optional)
- Payment details (securely processed by payment gateways)
- Device and browser information
- IP address, cookies, and usage data
- Order history, reviews, and preferences
- Information shared via forms, chat, or social media
- We also receive information from delivery partners, payment providers, and marketing partners (only if you opt-in).
2. How We Use Your Information
- Process and deliver your orders
- Send order updates and important notifications
- Respond to your queries and support requests
- Improve our products and website
- Personalize your shopping experience
- Send offers, newsletters, and promotions (only with consent)
- Prevent fraud and ensure Platform security
- Comply with laws and regulatory requirements
3. Sharing of Information
- We do not sell your personal data.
- We share it only with:
- Delivery & logistics partners
- Payment gateways
- Customer support providers
- IT & hosting partners
- Analytics and marketing partners
- Government authorities (if legally required)
- All partners follow strict confidentiality requirements.
4. Cookies
We use cookies to improve website performance, save your preferences, and analyse usage. You can disable cookies, but some features may not work properly.
5. Data Security
We use secure servers, encryption, and access controls to protect your data. However, no online platform is 100% secure. Please keep your login details safe.
6. Your Rights
You may request:
- Access to your data
- Correction of incorrect information
- Deletion of your data
- Withdrawal of marketing consent
Email us at hello@wellnycare.com to raise requests.
7. Retention
We keep your information only as long as needed for: Fulfilling orders, providing services, legal and compliance requirements. Unneeded data is deleted or anonymized.
8. User Content
Information you post publicly (reviews, comments) may be visible to others. Do not post sensitive or harmful content.
9. Third-Party Links
Our site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before using them.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page.
11. Grievance Officer
In accordance with IT Act 2000 and Consumer Protection Rules:
- Name: Siyan Patel
- Designation: Grievance Officer
- Company: Wellny Care Private Limited
- Email: hello@wellnycare.com
- Address: A-410 Rosevill Sky, Opp Pushkar Icon, Nikol naroda Road, Nikol, Ahmedabad 382350
We will acknowledge complaints within 48 hours and resolve them within 30 days.
Shipping Policy
Processing Time
Orders are typically processed within 1–3 business days.
Delivery Time
- Standard: 5–10 business days
- Express: 3–5 business days
Order Tracking
Tracking details are shared once the order is shipped.
Important Note
The business is not responsible for delays due to courier services or unforeseen circumstances.
Return & Refund Policy
Return Policy
Returns are accepted within 7 days of delivery for damaged or defective items.
Items must be unused and returned in original packaging.
Proof of damage (photo/video) may be required.
Refund Policy
Approved Refunds will be credited to the original mode of payment within 7 working days after the returned item is received and inspected.
Note: Shipping charges are non-refundable.
Contact & Company Information
Naroda S A Sub Post Office, Naroda,
Naroda (North Zone), Ahmedabad Municipal Corporation,
Ahmedabad, Gujarat - 382330